All our orders are sent directly from either our Los Angeles, USA or Riga, Latvia warehouse.
The shipping costs depend on the weight of your items and where the order has to be sent to. Orders over €65 include free shipping!
FUSSY PUSSY promotes ''zero waste'' meaning each item is crafted individually. Therefore it takes about 2-7 business days to create FUSSY PUSSY's unique products. Then you should add shipping times on top of that.
97.66% of our orders are shipped within 5 business days.
More than a half of our orders are shipped within 3 business days or less.
The shipping time is between 1-5 business days after fulfillment, depending on the available carrier at that moment.
After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. When the item gets shipped, you will always receive a tracking number from us. Please allow 24-72 hours for the tracking number to appear.
*Each item we ship may have different delivery times, this is because some products are packaged and shipped separately.
**Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
***At peak times (for example around Christmas and other special holidays/dates), please allow a little longer for your order to arrive. The postman needs a holiday too sometimes ;)
What if I still haven't received my order?
If you feel like you have waited far too long for your order, you can get in touch with us at firstname.lastname@example.org and we’ll be happy to investigate.
Do also check with your local post office and/or your neighbours, as oftentimes this is where 'lost' orders seem to end up!