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FAQ


ABOUT FUSSY PUSSY

What is FUSSY PUSSY?

FUSSY PUSSY is a apparel and acessories brand with a conscience. We like to connect and make both people and cats happy. Therefore we created our ''you buy, you donate'' business model. We designed three apparel collections, acessories and Cat Art so you can choose your favourite product(s). 10% percent of each sale is then donated to International Cat Care. So, with every purchase you save cats in need.

Where did the name come from?

We chose the name because it was simple enough to remember and weird enough to stand out.

Do you have retail stores?

No, we only sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and at the same time focus on what we do best, designing new products to save cats in need.

Shipping & Handling

Where do you ship to?

We ship to almost every country in the world. If you encounter a problem at the check out, please don't hesitate to contact us via our Messenger Chatbox, support@fussypussy.com or use the Contact Us form.

How long does shipping take? What shipping methods do you use?

All orders are shipped via FedEx or USPS. Please allow 2-7 days to create your unique FUSSY PUSSY product, because every product is created individually. Add shipping times on top of that.

USA
1-7 business days
Canada
1-10 business days
Worldwide
1- 15 business days

For more information check out our more detailed Shipping & Handling page.

I live outside the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you to check the duty tax for your country to get an estimate of what you will be charged when the package arrives. FUSSY PUSSY does not pre-pay or cover any import fees.

Can I track my order?

Yes, you can. Once your order has been shipped (this can take up a few days, because the product has to be created first) you will receive your tracking number. Please allow up to 24 hours for the link to activate.

Returns & Refunds

What is your return policy?

We want you to be 100% satisfied with your FUSSY PUSSY purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us via our Messenger Chatbox, at support@fussypussy.com or the Contact Us form.

For more detailed information check our Returns & Refunds page.

Products

Where can I find the sizes of the t-shirts?

Every t-shirt has it's own detailed product description with a size chart specific to that t-shirt. Please use this size chart, to make sure you don't get disappointed.

How should I care for my t-shirts?

We recommend turning them inside out and machine or hand washing on cold. Since most of the t-shirts have a high percentage of combed ring spun cotton or at least a percentage, they will tend to shrink a little after being washed and dried. To minimize the shrinking hang dry.

What type of printing process is used on the products?

All of our products are DTG, which means Direct To Garment printed. This is a process which results in exceptional look and feel. Also it offers more flexibility than screen-printing in terms of colour variation. (Check out our fabulous colour collection!)

Do you manufacture your products in house?

While we do all of our design in-house, we don’t do our own manufacturing. We partner with a great manufacturer in Los Angeles, USA for our products.

NEWSFLASH: Our manufacturer is expanding to Europe, meaning, in the future you will be exempt from customs fees when you order from Europe. Also, the delivery will be much quicker! We expect this to happen early 2018 and will inform you.

If you can't find your answer in the FAQ list, please contact us via our Messenger Chatbox, at support@fussypussy.com or our Contact Us form. We're happy to answer all your questions!

 


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